Shipping policy

Thank you for shopping with TK Ave! We're a small, family-owned business, and we appreciate every order. Our goal is to get your favorite fandom merchandise packed and on its way to you as quickly and safely as possible.

Shipping Rates & Free Shipping

We offer FREE standard shipping on orders of $75 or more within the contiguous United States (the lower 48 states).

Orders of $75 or more qualify for free standard shipping.
Orders under $75 are subject to shipping rates calculated at checkout.
Shipping rates for Alaska, Hawaii, and Puerto Rico are calculated based on the order and destination.
We currently ship within the United States and eligible U.S. territories only. International shipping is not available.

Free shipping eligibility is based on the merchandise subtotal after discounts and before taxes.

Order Processing Times

We work hard to get your orders out quickly!

In-stock orders placed before 10:00 AM Pacific Time on a business day are typically shipped the same business day.

Orders placed after 10:00 AM Pacific Time, on weekends, or on holidays are typically processed the next business day.

Processing times may be extended during holidays, major product releases, promotional events, or periods of high order volume.

Please note that processing time refers to the time needed to prepare and hand off your order to the shipping carrier. It does not include transit time.

Shipping Carriers & Delivery Times

Orders are shipped using USPS or UPS.

Delivery estimates vary depending on your location, the shipping method selected, and carrier operations.

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please refer to your tracking number for the most up-to-date delivery estimate.

Delivery dates provided by shipping carriers are estimates and are not guaranteed unless expressly stated at checkout.

Preorders & Orders Containing Multiple Items

If your order contains both in-stock and preorder items, your entire order will ship together once all items become available.

Preorder arrival dates are estimates and may change due to manufacturer production schedules, distribution delays, or other circumstances outside our control.

If you would like in-stock merchandise shipped sooner, we recommend placing separate orders for in-stock and preorder products.

Shipping Address Accuracy

Please double-check your shipping address before completing your purchase.

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist before your order ships, but address changes cannot be guaranteed once an order has been processed or transferred to the carrier.

Additional shipping charges may apply if a package is returned due to an incorrect or incomplete address.

Lost, Stolen, or Delayed Packages

Once your order has been shipped, delivery is handled by the shipping carrier.

While TK Ave cannot control carrier delays, delivery errors, or package theft, we understand how frustrating shipping issues can be.

If your package is delayed or appears to be missing, we recommend:

Checking your tracking information for the latest delivery updates.
Confirming that the shipping address on your order is correct.
Checking around your delivery location or with household members.
Contacting USPS or UPS to request additional information or initiate a missing-package investigation.

If you still need assistance, please contact TK Ave with your order number and tracking information. We will review the situation and help determine the appropriate next steps.

Lost, stolen, and misdelivered package concerns are reviewed on a case-by-case basis. Refunds or replacements are not automatically guaranteed and may depend on the circumstances of the shipment.

Damaged Packages or Merchandise

We take care when packing your orders, but damage can occasionally occur during transit.

If your order arrives damaged, please contact TK Ave as soon as possible and provide:

Your order number
Photos of the damaged merchandise
Photos of the shipping box and packaging
A brief description of the issue

Please retain the original packaging until the issue has been reviewed, as it may be needed for a carrier claim.

Our team will review the information and work with you to determine the appropriate resolution.

P.O. Boxes

We do not ship to P.O. Boxes.

Please provide a valid physical shipping address when placing your order.

Questions About Your Order?

We're always happy to help!

If you have questions about shipping, tracking, or an existing order, please contact TK Ave through our website at www.tkave.com.

Thank you for supporting our small business and allowing us to bring a little extra fandom magic to your doorstep!

The TK Ave Team