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FAQs

About the Artist:

Who is behind KL Artwork? Kevin is the artist and photographer. Kevin is the K in TK Ave. 

What is your medium? Oil on canvas

Can I see/buy your artwork in person? Absolutely, you can visit our store in Idyllwild, CA. 

Can you sign my matted print? Of Course! All prints are signed and numbered. 

What if I don't want my print matted? All prints come matted. But, these mats can be easily discarded or framed. 

Can I see you paint in person? Kevin enjoys painting at the store. Check our store hours to try and catch it live. 

Tumblers:

Once I order a tumbler how long is the turn around time? approximately 4-6 weeks once your ordered is confirmed through our response. 

Why do I have to pay upfront? It is custom work and hard to resell if you were to  change your mind. 

Can you decorate a tumbler I already own? Unfortunately, this is not something we are offering at this time. 

Can I upgrade to a different name brand tumbler? If you would like this as an option please add that in your inquiry so we can discuss it with you further. 

How do I know what the finished product will look like before I receive it? We send pictures to your preferred contact method every step of the way.

Can I see your tumblers in person? Absolutely, you can visit our store in Idyllwild, CA.

Can I cancel my custom tumbler order? Please contact us. If it is already started it cannot be cancelled. 

Returns:

 

Can I return my item? Unfortunately, we do not accept returns or exchanges on our items. All transactions are final. Please contact us if you have an issue with your order and we will do our best to help you.

Can I return my tumbler? Unfortunately, we do not accept returns of tumblers. If you have an issue with yours please contact us.

Shipping:

What shipping service do you use? UPS / USPS

What state are items shipped from? California

How long will it take to ship to me? We ship within 1-3 business days. Unless it is a pre-order item. Please see the description on your item to see approximate ship date. For all updates on pre-orders please check the Pre-Order Updates page.

Loungefly/Danielle Nicole:

Can I return my Loungefly or Danielle Nicole Item? Unfortunately, we do not accept returns on either of these items.

What if there is an issue with my product? Please contact us and we will do our best to help you.

What is a Pre-Order? A pre-order is an item that is available for purchase through us before it becomes available on the Loungefly website. 

What is the advantage of a pre-order? This guarantees that you will receive the item. Some items sell out so fast on the Loungefly website you may not actually get a chance to purchase it. 

What is AOP? All Over Print

Why do some pictures look like drawings? These are called mock-ups. The actual bag has not been created yet. As soon as they are created we receive the real life picture and update the listing on our website. 


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