Pre-Order Policy

All pre-order dates are subject to change. Pre-order dates are estimates of when the product will arrive. This can change due to delays which are out of our control. As soon as we receive information we will keep you up to date. Once we receive the item we will work as quickly as possible to get it shipped to you.

Please see the Pre-Order Updates page to see any/all updates on your pre-order(s). 

*If you ordered an in stock item and a pre-order item they will be shipped together once the pre-order item becomes in stock. 

Cancellations 

Pre-orders that are cancelled are subject to a 25% cancellation fee. The only way this fee can be waived is to receive it in store credit (gift card). Deposits on cancelled pre-orders will only be refunded as store credit. No exceptions.

Deposit Option

Pre-orders that are paid using the deposit option will be charged the remaining balance up to 7 days before we receive the item. Items will not be shipped until the final payment is made.

There will be no refunds on deposits. If you choose to cancel a pre-order, that was purchased via deposit option, your deposit will be credited to your account to use for a future purchase.